STANDARD PURCHASE ORDER TERMS AND CONDITIONS

1. Definitions

The following words have the following meanings:

“Purchaser” means Allen-Vanguard Corporation, including all of its affiliates.

“Seller” means the person, firm or company to whom the Order is addressed by the Purchaser.

“Order” means the Purchase Order placed by the Purchaser for the supply of Goods and/or Services by the Seller.

“Contract” means the contract for sale and purchase of the Goods and/or Services subject to these terms and conditions.

“Goods” means the work or articles being sold by the Seller to the Purchaser.

“Party” or “Parties” shall mean the Purchaser or Seller individually or collectively;

“Services” means the services described in the Order.

2. Entire Agreement

This Order, together with any written documents, which may be incorporated by specific reference herein, constitutes the entire agreement between the parties. The applicable Purchase Order is incorporated by reference into this agreement. No stipulations, representations or agreements by the Purchaser or any of its officers, agents or employees shall be binding on the Purchaser unless contained in this order or incorporated herein by reference as above provided. If the terms of this order conflict with any understandings, transactions and communications or writings of the Seller, including without limiting the generality of the foregoing, the Seller’s invoices, and regardless whether they originated or are dated before or after this order, the terms of this Order shall prevail.

3. Changes

Upon notice to the Seller the Purchaser may change quantities, delivery schedules and/or specifications in respect of any part or parts of the goods, work, services or related material (collectively referred to in this Order as “Goods”) not yet delivered by the Seller. In respect of such Goods not completed and delivered prior to such notice, the Seller shall be entitled to be reimbursed for the actual direct cost to the Seller of such uncompleted goods; provided that such cost shall not exceed the amount otherwise payable by the Purchaser pursuant to this order for the affected Goods; and further provided that the Seller shall have no claim for damages, compensation, loss of profits, allowance or otherwise resulting directly or indirectly from such changes made by the Purchaser.

4. Price

Unless otherwise indicated, the prices set forth in this order are in Canadian dollars. This Order shall not be filled at prices higher than indicated on the face hereof unless otherwise agreed to by the Purchaser in writing. If the price is not stated on this Order, the subject Goods must not be billed at a price higher than that last paid without 90-day written notice to the Purchaser and an appropriate response to the Purchaser’s “non-acceptance” letter pertaining to said proposed price increase.

5. Payment Terms

Unless otherwise agreed to in writing by the Purchaser, the basis of payment shall be on delivery in accordance with Article 8.0 herein, and the payment term shall be Net 45 days from Purchaser’s receipt of approved invoice.

6. Invoices / Packing Slips

Canadian Sellers must furnish two copies of invoices for each billing, and each shipment must contain a packing slip. Foreign Sellers must forward in quadruplicate properly certified Canadian Customs Invoices along with a Packing Slip on the same day that shipment is made together with such other documentation which may be reasonably required by the Purchaser. All invoices shall set out the amount of the Goods and Services Tax and other taxes payable on the order as well as the Seller’s GST registration number.

7. Cash Discount

If there shall be a cash discount period granted to the Purchaser as agreed between the Parties, this period shall date from the date of receipt of the subject Goods or the invoice for same, whichever is later. Interest fees, if any, must be agreed to in writing by the Purchaser and shall date in the same prescribed manner used for cash discount periods. Failure to agree to interest charges shall result in no interest being payable by the Purchaser.

8. Delivery

Unless otherwise indicated, all shipments and deliveries of the subject Goods shall be Delivery Duty Paid (DDP) Incoterms 2010, and title to such Goods shall pass only upon receipt and acceptance of same by the Purchaser. In the event that there is reason to believe prior to the required delivery date that such delivery cannot or will not be made, the Purchaser reserves the right to cancel such order at that time free of any claim or liability to the Seller. The Purchaser’s rights of cancellation hereunder shall be in addition to any other rights which it may have in respect of such failure, including, without limitation, the right to obtain alternative sources of supply for the undelivered goods and the amendment of this order in accordance with the delivery of such alternate supplies. In such event, any additional price and direct costs or expenses relating thereto incurred by or on behalf of the Purchaser shall be borne by the Seller.

9. Early Delivery

9.1 The Purchaser shall not be obligated to receive nor accept Delivery of Goods at a time or date that is earlier than that specified in the Purchase Order, unless specifically agreed and approved in advance and in writing by the Purchaser. If the Seller delivers the Goods early without the prior written approval of the Purchaser, then the Purchaser may elect to reject the Goods delivered, and either return the Goods to the Seller at the Seller’s expense, or hold them at the Seller’s risk until received in accordance with Purchase Order due date.

9.2 Whether or not the Purchaser chooses to receive Delivery of the Goods at a time or date that is earlier than that specified in the Purchase Order, acceptance of the Goods shall not be deemed to have occurred until accepted by the Purchaser in accordance with Clause 8.0 – Delivery and the delivery due date specified in the Purchase Order. Unless otherwise agreed and approved in writing by the Purchaser, at no time shall the Purchaser be obligated to make any payment for the Goods sooner than that specified by the Purchase Order.

10. Risk

The subject Goods shall remain the responsibility of and at the risk of the Seller until such Goods are actually received and accepted by the Purchaser. In the event of the rejection of such Goods after delivery to the Purchaser the subject Goods shall immediately thereafter be again the responsibility and the risk of the Seller. The Seller shall be responsible for all packing and all shipping costs relating to subject goods and shall be liable for all damages, costs and expenses resulting from problems relating thereto.

11. Insurance

The Seller shall provide insurance coverage in respect of the subject Goods for such periods, in such amounts, on such terms as the Purchaser shall reasonably direct and shall provide proof of same upon request by the Purchaser.

12. Independent Contractors

The Seller is a contractor independent of the Purchaser and does not have any authority to bind the Purchaser to any third party or otherwise to act in any way as the representative of the Purchaser unless otherwise expressly agreed to in writing by the Purchaser.

13. Warranty

The Seller warrants title to the subject Goods, conformance thereof to the specifications and description, the good condition of Goods upon receipt by the Purchaser, the quality of Goods purchased and that the said Goods will be fit for the particular purpose for which they are purchased. If the Goods or any part of them are found to contain any defect due to faulty design, materials or workmanship the Seller shall, within a reasonable period of time be notified of such defect by the Purchaser and the Seller shall, at the Seller’s expense, make good the defect by repair or replacement. The Purchaser reserves the right to return for full credit all rejected Goods and any Goods received in excess of quantity specified. In either case all transportation costs and other expenses paid by the Purchaser shall be reimbursed to it by the Seller. The foregoing warranty shall not be waived in whole or in part as a result of any inspection or pretesting conducted by or on behalf of the Purchaser or any third party.

14. Intellectual Property

All intellectual property rights in any work products or Goods manufactured or created for Purchaser, including but not limited to patents, trademarks, copyrights, trade secrets, industrial designs, knowhow, inventions, improvements and ideas, shall be the exclusive property of Purchaser. Any new intellectual property first conceived, developed or invented by the Seller in the performance of the work under this Order, shall be wholly assigned to the Purchaser, and become the exclusive property of the Purchaser, including that of the final Goods delivered. The Seller understands and accepts that it shall not be permitted to retain any right to use the Goods, or the intellectual property contained therein, nor shall the Seller challenge the validity of the Purchaser’s exclusive rights to the Goods, or the intellectual property contained therein. The Seller represents and warrants to the Purchaser that the Goods purchased hereby or referred to herein do not constitute infringements of any Patents, Trade Marks, Industrial Designs, Copyrights or Trade Secrets, and the Seller shall indemnify the Purchaser against any claims or damages, liabilities, costs or expenses for such infringements. The Purchaser shall indemnify the Seller against any similar claims based on the use of models, plans, designs or similar matters which have been supplied to the Seller (but such shall at all times remain the sole property of the Purchaser) on behalf of the Purchaser for the execution of this Order.

15.

(LOD, Israel, 29th August 2024) — Massivit 3D Printing Technologies (TASE: MSVT), a leading provider of industrial 3D printers, will present the company’s most advanced large-scale 3D printer at the upcoming International Manufacturing Technology Show taking place between September 9th-14th in Chicago, Illinois.

The Massivit 10000-G will be printing live throughout the duration of the event at Massivit’s Booth 432425, revealing the latest high-speed automation capabilities for custom manufacturing and industrial tooling. Also on show will be large printed parts and molds designed for the automotive, marine, consumer goods, and sporting goods industries.

Visitors to IMTS 2024 can schedule a personal demo of the printer here.

Following the recent launch of the Massivit 3000 large-scale 3D printer designed to answer the needs of the entertainment and advertising industries, and the company’s new strategic collaboration with global chemicals producer, Sika Deutschland GmbH, Massivit plans to unveil the benefits of its full portfolio of printers and materials. In particular, visitors will have the chance to see newly released casting resins, co-developed by Sika and Massivit, that bring to market automated tooling combined with globally trusted manufacturing materials. These high-performance materials serve a variety of applications ranging from room temperature to extremely high temperatures.

Press contacts are invited to book a booth tour and interview with Massivit’s VP of Global Sales and Marketing, via the contact details below.

“We’re excited to present our pioneering additive manufacturing technology for the first time at this prestigious biannual event” says Avi Cohen, Massivit’s Global VP of Sales and Marketing. “With the recent expansion of our printers as well as new, advanced materials co-developed with Sika, we’re able to provide manufacturers with the ultimate combination of digital automation and high-grade materials. There’s no doubt that IMTS is the perfect platform at which to showcase Massivit’s latest innovations.”

The Massivit 10000 series is designed to automate and expedite industrial tooling. Its Cast In Motion technology speeds up mold production by 80%, replacing traditionally slow and costly methods. The technology is used for a range of processes such as composite materials tooling, Reaction Injection Molding (RIM), and Thermoforming.

Visitors at IMTS will have the opportunity to experience direct printing of complex molds, mandrels, master tools, jigs, and fixtures. Cast In Motion technology, unlike other additive technologies, enables creation of true isotropic molds and eradicates material waste associated with conventional tooling.

About Massivit:

Massivit 3D Printing Technologies Ltd. (TASE: MSVT) is a leading provider of industrial 3D printing systems for the automotive, marine, railway, and additional markets. The company’s solutions enable cost-effective production of large, custom parts, molds, and prototypes at unprecedented speed. Massivit’s vision is to transform manufacturing of large parts from traditional processes to ultra-fast, digital fabrication using industrial-grade materials. The company was founded in 2013 by a team of experts led by Gershon Miller, founder of Objet Geometry (Stratsys Nasdaq: SSYS). Its headquarters are based in Lod, Israel and the company provides its worldwide community with end-to-end services supported through an extensive dealer network.

For additional information, please contact:

Avi Cohen

VP Global Sales

Massivit

Email: [email protected]

Channel 10 Interviewed Massivit CEO, Yossi Azarzar, on September 7th 2025 to find out what is behind the company’s newly forged partnership with leading composites manufacturer, Comparts and to hear details about the joint production site to be established for aerospace and defense manufacturing.

Azarzar explains the company’s new business model, aimed at offering a comprehensive service for composite materials production, including tool building as well as end parts from advanced materials such as carbon and fiberglass.

The new center will leverage Massivit’s high-end additive manufacturing technology, Cast In Motion, combined with Comparts’ extensive manufacturing capabilities for production of custom, composite end parts – particularly for the aerospace and defense sectors.

Cast In Motion technology is the backbone of the Massivit 10000-G industrial 3D printer that enables engineering-grade tooling – using Sika based Epoxy and Polyurethane materials – as well as production of end-use parts and prototypes.

Read the full press announcement about the MOU signing between Massivit and Comparts here.

Massivit 3D Printing Technologies (TASE: MSVT) has announced the appointment of Brigadier General Chris “Alf” Athearn, USAF (Ret.), to its Advisory Board. A distinguished former U.S. Air Force acquisition professional, Athearn joins Massivit with a specific mandate to support and accelerate the company’s expansion into the U.S. aerospace and defense market.

The appointment marks a strategic step in Massivit’s efforts to establish a strong U.S.-rooted presence and manufacturing ecosystem serving the defense sector.

Athearn brings 35 years of deep expertise in advanced airborne weapons systems, defense acquisition, and defense industrial base strategy. Throughout his distinguished military and government career, he has held a series of senior positions within the U.S. Air Force and the Department of Defense.

He oversaw a defense armaments portfolio exceeding $5 billion that included some of the Department of Defense’s most advanced weapons programs. Athearn served as Commander of DCMA Northrop Grumman-one of the world’s largest defense prime contractors. Athearn was also responsible for oversight of more than 400 defense contractors across seven U.S. states.

Of note, Athearn led the Weapons Capacity Task Force between 2022 and 2024, where he was charged with addressing critical Defense Industrial Base shortfalls and accelerating weapons production. He developed strategies focused on affordable mass production and has pushed for distributed manufacturing, and the adoption of advanced manufacturing technologies to increase production capacity and supply chain resilience.

A long-time advocate for modernizing defense manufacturing, Athearn has championed agile production methods that accelerate deployment timelines. His expertise is expected to help strengthen Massivit’s relationships with leading defense contractors, military stakeholders, and key program offices.

Yossi Azarzar, CEO of Massivit, stated: “We are delighted to welcome Chris to our Advisory Board. The United States represents a key strategic market for Massivit and we are confident that his experience, industry relationships, and deep understanding of the U.S. defense landscape will help accelerate our engagement with leading aerospace and defense organizations while creating long-term value for our shareholders.”

Chris Athearn commented: “The U.S. is pushing hard to expand manufacturing capacity and accelerate the production of critical defense systems, but many programs still depend on legacy manufacturing methods. Massivit’s technology can dramatically reduce production lead times and enable faster innovation. I believe this capability can be a game changer for defense manufacturing. The need for advanced manufacturing has never been greater. I am honored to join Massivit’s Advisory Board and look forward to helping accelerate new manufacturing capabilities that strengthen the defense industrial base, increase production agility, and reduce the time required to field new operational capabilities.”

About Massivit

Massivit 3D Printing Technologies Ltd. (TASE: MSVT) is a publicly traded Israeli industrial technology company and the developer of Cast In Motion (CIM) — the world’s only large-format digital deposition platform for dual-component thermoset composite tooling. The company serves the defense, aerospace, automotive, marine and other industries and holds over 50 live patents and serves customers in 40 countries. The company is ISO 9001:2015 certified and operates through US and Belgium subsidiaries. Massivit 3D USA holds an active SAM.gov registration and CAGE Code, enabling direct federal procurement. Massivit’s Belgium subsidiary supports NATO-aligned EU sovereign manufacturing frameworks. | www.massivit3d.com

Media Contacts

Kim Haimovic, Marketing Director, Massivit  |  [email protected]   |  +972-8-6519486

Ziki Kuly, CBO, Massivit  |  [email protected]  |  +972-8-6519486

LOD, Israel, September 3, 2025 – Massivit 3D Printing Technologies (TASE: MSVT), a leading provider of industrial 3D printing systems, today announced the signing of a strategic memorandum of understanding with Comparts to establish an advanced manufacturing center aimed at strengthening the supply chain for the defense and aerospace industries.

This new strategic cooperation will provide a one-stop-shop solution for the rapid production of molds for composite components, significantly enhancing the technological independence of Israeli defense companies. The center will specialize in fast, high-quality mold production for composite materials manufacturing processes, providing a critical response to the growing demand in Israel and worldwide for efficient, customized production methods in defense and aerospace.

Composite materials, such as carbon fiber and fiberglass, are central to the development of

next-generation aircraft — particularly unmanned and autonomous vehicles — as well as

defense systems. Because composite manufacturing depends on mold production,

traditional mold-making processes have been a bottleneck: they are time-intensive,

complex, and often outsourced abroad, causing delays and dependency on external

suppliers.

The new production center is designed to dramatically shorten delivery times, enabling mold production within weeks instead of months.

Yossi Azarzar, CEO of Massivit, stated:

“Israel is globally recognized for its technological innovation, but production bottlenecks are slowing progress in aerospace and defense. By combining Massivit’s groundbreaking large-

scale 3D printing technology with Comparts’ expertise in composite assemblies, we are creating a unique solution that directly addresses urgent market needs. This initiative will reduce the backlog of orders, empower Israeli defense companies, and strengthen local production capabilities. It also represents an important milestone in Massivit’s strategy to expand into stable, high-demand markets — particularly defense and aviation. The joint center will act as a comprehensive hub, offering services from design through to final product, thereby reinforcing Israel’s technological independence in today’s challenging geopolitical environment.”

Mickey Furman, CEO of Comparts, added:

“Our customers are facing increasing challenges with importing components while simultaneously accelerating system development. Partnering with Massivit provides an immediate, strategic solution to both issues, offering a significant advantage to the local and global aerospace and defense industries. Even ahead of the formal agreement, Massivit has already produced a series of molds that we successfully delivered to one of our leading defense clients — proving the value of this partnership from day one.”

Both CEOs emphasized that the collaboration is 100% based on Israeli technologies and capabilities and that the new center will serve as a national production infrastructure, accelerating innovation and providing a competitive edge for Israeli defense exports.

About Massivit 3D Printing Technologies

Massivit 3D Printing Technologies Ltd. is a leading provider of industrial 3D printing systems for the automotive, aerospace, marine, defense, and additional industries. Massivit’s vision is to revolutionize the manufacturing of large components by replacing traditional processes with ultra-fast, in-house additive solutions, utilizing advanced industrial-grade materials. The company’s solutions enable cost-effective production of large molds, masters, fixtures, end- parts and prototypes, at unprecedented speed.

About Comparts

An Israeli manufacturing company specializing in composite materials manufacturing, Comparts has been supplying advanced components, assemblies and system solutions for the aerospace, defense and medical innovation industries for the past 20 years. The company is known for its engineering precision, innovation, and commitment to quality, and provides solutions to leading customers in the industry.

For additional information, please contact:

Avi Cohen

Chief Business Officer

Massivit

Email: [email protected]

Background

Operating across 10 branches in the UK, this freight forwarder processes over 10,000 deliveries a month. Getting invoices out the door depended on the signed proof of delivery (POD) — that step often was delayed and inconsistent across the network.

800 hrs

of manual processing recovered every month across 10+ sites

10,000

deliveries processed automatically each month

10+

branches unified on a single digital workflow

100%

touchless document processing, from intake to filing

Challenge: Proof-of-delivery paperwork was delaying invoicing

Like most freight operations, this forwarder couldn’t invoice a customer until the signed proof of delivery (POD) had been processed and matched to its shipment. Done manually, that step was slow, leaving invoices to lag behind delivery.

Across 10,000 monthly deliveries and 10 branches, each running its own manual process, operators scanned PODs and related documents individually, read the shipment references off a mix of formats, and typed every record into the Transport Management System (TMS). The volume created information silos, added delays and pulled skilled staff away from work that needed their judgement.

Solution: Document Automation — Closing the gap between delivery and invoicing

Working with the PayCargo team, the forwarder orchestrated an end-to-end automation process, integrated directly into its existing workflow and systems. The platform now manages the complete document lifecycle, from arrival to filing, with no manual handling at any stage:

- Centralized intake: Documents now arrive automatically from all 10+ branches through one channel, replacing the scattered manual scanning each site used to handle on its own

- AI data extraction: PayCargo’s AI reads each POD and pulls the key shipment references automatically, so the team no longer looks manually through each detail arriving in mismatched formats

- TMS record matching: Each POD is matched to its shipment in the TMS as soon as the truck returns to depot, so the forwarder knows a delivery is ready to invoice without waiting on manual confirmation

- Automatic filing: The completed digital document uploads straight back into the system, closing the loop without any extra work for the team

Result: 800 hours of manual processing recovered every month

Measured results:

- 800 hrs of manual processing recovered every month across 10+ sites

- 10,000 deliveries processed automatically each month

- 10+ branches unified on a single digital workflow

- 100% touchless document processing, from intake to filing

Strategic Outcome:

Because each POD is matched to its shipment the moment a truck returns to depot, the forwarder can invoice almost immediately instead of waiting on manual paperwork, turning deliveries into cash far faster. Automation also freed skilled staff for higher-value work and scales with demand without added headcount.

CARY, N.C. – June 6, 2023 – MercuryGate® International, Inc., (MercuryGate) the largest dedicated transportation and logistics management software specialist and MODE Global, a leading multimodal third-party transportation and logistics provider, today announced a joint partnership to apply the latest transportation, logistics and big data capabilities to advance innovation, optimization and growth for MODE Global customers and the broader transportation industry.

MercuryGate provides powerful transportation management solutions proven to be a competitive advantage for today’s most successful shippers, 3PLs, brokers and carriers. The comprehensive Software-as-a-Service (SaaS) product suite natively supports all transportation modes and segments, generating value for its users through improved cost, productivity and efficiency using artificial intelligence (AI), machine learning (ML) and connected technologies to adapt and automate transportation management functions. Learn how MercuryGate makes shipping intelligent, simple, sustainable and transformative for customers at www.mercurygate.com.

Enterprise software training too often fails to prepare users for real workflows.

While LMS courses, in-person training, and user documentation may be L&D staples here to stay, modern enterprises must blend hands-on training opportunities within their traditional methods to better prepare users and assess their readiness for real-world work in live applications.

A sandbox training environment closes that gap, providing users a safe, realistic space to practice critical workflows, make mistakes, and build confidence before real work. This is especially valuable for software onboarding for new employees, software rollouts, process changes, and compliance-sensitive tasks where errors result in rework, support tickets, or business risk.

According to a survey, 67% of technical professionals want real-world, practical application when learning new technology, which makes sandbox training a more engaging way to prepare users for hands-on software execution.

In this article, we’ll explain what a sandbox training environment is, when enterprise teams need one, how to build one around real workflows, and how Whatfix Mirror helps teams create application replicas for end-user training without the developer-heavy maintenance of traditional sandboxes.

What Is a Sandbox Training Environment?

A sandbox training environment is a safe, controlled replica or simulation of a software application where users practice workflows without affecting production data, live transactions, or business operations. It gives employees a hands-on space to learn how a system works, complete role-specific tasks, and build confidence before using the live application.

The best sandbox environments go beyond screen-by-screen practice. They recreate the workflow context users face on the job, including approvals, exceptions, customer scenarios, compliance steps, and common decision points.

For enterprise teams, a sandbox environment helps:

- Reduce the risk of user errors in production

- Give users hands-on training before go-live

- Train employees on role-specific workflows and exceptions

- Prepare users for compliance-sensitive or high-risk tasks

- Identify knowledge gaps before they turn into support tickets

- Improve readiness for onboarding, software rollouts, and process changes

5 Use Cases for Application Sandbox Training

A sandbox training environment is most useful when the cost of learning in production is too high. These are the moments when users need to practice role-specific workflows, handle exceptions, and build confidence before their actions affect customers, data, compliance, or business operations.

During Role-Based Onboarding

User onboarding is the stage in enterprise software rollouts or training that helps users (whether new internal hires or teams, or external partners or contractors) complete priority workflows correctly, efficiently, and within required error, policy, and compliance thresholds. It drives awareness of new applications, familiarizes users with new UI, highlights critical features and tasks users are responsible for, and accelerates workflow adoption, with the goal of accelerating time-to-proficiency for new users.

A sandbox environment empowers enablement teams to create targeted, cohort-based practice paths for different user groups and roles, rather than sending every user through the same generic training.

For example, a manager may need to practice approving employee requests with an ERP system, while a finance user may need to submit purchase requisitions or resolve invoice exceptions. Each user gets practice that reflects the work they will actually perform in production.

Before a New Enterprise Application Goes Live

Before a new enterprise application rollout, teams need confidence that users can complete their most important workflows from start to finish without errors, support spikes, or delayed output. A sandbox gives users a replicated, production-like environment to practice those workflows before live access begins.

This helps L&D, transformation, and application teams validate whether users understand the new process, can navigate the system, and can complete critical tasks before go-live.

When a Major Release Changes How Work Gets Done

Application releases and configuration updates often change more than the interface. They can introduce new fields, approval paths, validations, business rules, exception steps, or compliance requirements.

Sandbox training enables users to adapt to application changes and updates before they affect daily work. Instead of relying only on release notes or walkthroughs, teams can turn process changes into guided practice scenarios.

For High-Risk or Compliance-Sensitive Workflows

Some workflows carry higher business, compliance, or customer risk. For example, consider industry-based use cases such as claims processing for insurers, financial approvals for wealth management companies, patient support for healthcare providers, fraud investigations for banks, and regulated documentation for life science organizations.

A sandbox environment allows users handling regulated workflows or customer-facing situations to practice required steps, policy checks, data entry, approvals, descalation tactics, and exception handling in a controlled setting.

This helps teams build consistency before users handle sensitive tasks in production, allows users to learn how to adapt when faced with high-pressure situations, and provide enablement teams insights into user readiness and training gaps.

For Frontline and Customer-Facing Scenario Practice

Sandbox training is useful for frontline teams that need to perform system tasks while handling customer, employee, or partner interactions. Support agents, service teams, sales reps, and contact center employees often need to search records, update cases, process requests, follow policies, and manage escalations while the conversation is still happening.

A sandbox environment lets them practice these workflows before they face live interactions. For example, agents can rehearse common roleplay scenarios like how to process a refund, resolve a billing issue, document a claim, update customer information, or escalate a case using the right system steps.

This helps frontline teams build confidence, reduce early-tenure errors, and handle routine scenarios more consistently. Additionally, adding AI roleplay extends the sandbox from system practice to full-scenario rehearsal, helping users refine judgment, tone, empathy, objection handling, and escalation decisions required in live interactions.

How to Build a Sandbox Environment for Enterprise System Training

Building a sandbox training environment starts with one goal; provide users with hands-on, realistic, role-based practice before they perform critical work in production that builds confidence, prepares them for their tasks, and validates they are ready for real work.

That requires the right application environment, cloned core workflows, placeholder data, in-app guidance, user readiness assessments, and process updates. Here are key steps in helping organizations like yours build your application sandbox training environment.

1. Buy a sandbox creation tool or build in-house

IT teams can build sandbox environments in-house by cloning applications, configuring permissions, managing infrastructure, and maintaining training data. This can work for technical or system testing use cases, but it often requires engineering support for setup, updates, environment refreshes, and even minor workflow changes.

For L&D, enablement, and transformation teams, modern application simulation tools offer a faster path. No-code tools like Whatfix Mirror allow non-technical teams to create, update, and launch application replicas for workflow training without depending on developers for every change.

When evaluating a sandbox creation tool, look for capabilities that support both training delivery and readiness proof:

- No-code application replica creation and maintenance

- Role-based workflows, scenarios, and training paths

- Guided practice with in-context prompts and support

- Assessments to validate user readiness before production access

- Analytics to identify failed steps, completion gaps, and cohort-level friction

- AI scenario or roleplay training for customer-facing and judgment-based workflows

- Security controls for safe data handling, access, and regulated training

Ready to take the first step? Request a demo with our experts to see how Whatfix Mirror accelerates time-to-proficiency, eliminates errors, and drives business outcomes.

2. Start with the critical workflows users must complete

A sandbox must be built around the workflows that carry the highest risk, highest support volume, or greatest business impact. These are usually the workflows where mistakes create rework, delays, compliance exposure, or customer friction.

Start by identifying the tasks users must complete correctly, such as submitting requests, updating records, resolving cases, processing claims, approving transactions, documenting interactions, or handling exceptions.

3. Define role cohorts and readiness expectations

Different users need different practice paths. Segment your simulation training by role, region, business unit, permissions, system responsibility, and workflow ownership.

For example, a manager, service agent, finance analyst, claims handler, and regional approver may all use the same application, but they do different work inside it. Each cohort should practice the workflows they will perform in production.

4. Replicate real workflows, decisions, and exception paths

Effective sandbox training must reflect how work actually happens. Build scenarios that include required fields, approvals, validations, handoffs, policy steps, common errors, and exception paths.

This helps users practice more than the happy path.

Optimize Government Efficiency and Elevate Citizen Experiences

Bridge digital skill gaps, streamline legacy transitions, and boost workforce efficiency with Whatfix. Our platform enables federal and public sector agencies to deliver faster, more accessible services—without overspending or overhauling systems.

Enable Government Employees & Enhance Citizen Experiences With Digital Adoption

Enable public sector employees and provide better digital services to citizens with contextual in-app guidance and real-time support to drive user adoption and maximize technology ROI.

Maximize ROI of Legacy Application Modernization Initiatives

Drive adoption of new government technologies and AI platforms and eliminate friction during legacy system migrations. Whatfix delivers in-the-flow support, usage insights, and task automation that reduce support costs, increase system utilization, and accelerate time-to-value, enabling federal agencies and public services to do more with less, at scale.

Strengthen Compliance and Reduce Operational Risk

Ensure secure, policy-aligned actions across applications with embedded guidance and real-time insights. Whatfix helps agencies meet regulatory requirements, minimize compliance risk, and maintain workflow integrity—supporting audit readiness and data security without slowing down day-to-day operations.

Improve Workforce Efficiency by Enabling Government Employees

Equip government employees with the tools to navigate new and evolving digital systems confidently. Whatfix empowers teams to adapt quickly to change—whether adopting AI-enabled tools or new process updates—reducing errors and delays while improving productivity and public service delivery.

Whatfix Platform

Accelerate Adoption, Scale ROI.

Drive success across the entire software lifecycle. Prepare users before launch, support them with live guidance, and continuously optimize for maximum impact.

Mirror

Create replicate app environments for hands-on training and AI roleplay.

Explore Mirror →

DAP

Support users in the flow of work with in-app guidance and AI self help.

Explore DAP →

Analytics

Analyze how users engage with applications and launch targeted interventions.

Explore Analytics →

Federal Agency Transformation Clicks Better With Whatfix

See why government and public sector agencies choose Whatfix as their digital adoption partner.

No-code content

editor

Effortlessly create and maintain contextual in-app guidance across any application with a true no-code editor, matching content to your brand identity without relying on development resources.

Unified approach to digital adoption

Bridge the gap between learning and doing. Whatfix is the only DAP that pairs in-app guidance with application simulation, enabling teams to build hands-on sandboxes that acclerates proficiency, improves skills, and accurately assess readiness.

Cross-application workflow support

Whatfix’s open ecosystem supports cross-app processes, guiding users across systems without disruption. This eliminates friction in complex workflows and ensures seamless full-stack adoption.

Customer services that drive outcomes

Whatfix combines dedicated enablement support, author training, technical support, and customer success frameworks to help teams accelerate adoption, scale effectively, and prove ROI.

faster time-to-value on digital investments.

higher ROI on enterprise software.

higher user proficiency after 3 months.

increase in overall user productivity.

end-users enabled with Whatfix in-app guidance.

Abby Essing

Security & Compliance

Your Security Is Our Priority

As a Digital Adoption Platform provider, we must stay aware of regulatory requirements for data. Whatfix’s compliance team ensures our data handling practices meet these requirements.

WHITEPAPER

How DAP Accelerates Public Sector Transformation Projects

Learn how DAP enables federal agencies and governments to put end-user experience at the center of transformation to achieve ROI and business outcomes.

BLOG

Digital Transformation in Government

See how federal agencies are driving business outcomes by transforming public services and core business processes – and how to accelerate digital ROI.

ANNOUNCEMENT

The US Army Selects Whatfix as Its Digital Adoption Partner

Whatfix enters the federal sector, empowering the US Army’s HCM transformation on its personnel and pay system for its military members and HR operations.

BEST-IN CLASS SOLUTIONS

Recognized by

industry leaders

Whatfix FAQs

Don’t see your answer? Send a message to our live chat, we’d be happy to help!

Software Clicks Better With Whatfix

In-app guidance. Hands-on simulations. Actionable analytics. One unified, AI-powered platform to drive adoption and maximize ROI.

Leading Automotive Distributor LKQ Europe Deploys Whatfix to Transform Digital Learning Across 13 European Countries

Whatfix, the global leader in agentic digital adoption platforms (DAPs) for enterprises, today announced that LKQ Europe is enhancing the experience offered through LKQ Academy, Europe’s largest provider of digital learning for vehicle repair professionals, using Whatfix. The deployment of Whatfix Digital Adoption Platform and Product Analytics, will make learning simpler and more intuitive for 70,000 registered users across 13 countries.

Press Releases

Announcements

Generative AI Simulator Emerges as a Critical Technology for Enterprise Workforce Readiness; Gartner Names Whatfix Across Future of Work and Banking Hype Cycle Reports

Whatfix, a global leader in agentic Digital Adoption Platforms (DAP) for enterprises, today announced being named across four 2026 Gartner® Hype Cycle™ reports:

Hype Cycle for Future of Work (recognized for Generative AI Simulators); Hype Cycle for Artificial Intelligence in Banking; Hype Cycle for AI-Driven Trade Finance Transformation in Banking and Hype Cycle for Corporate Learning Technologies (recognized for Generative AI Simulators).

In the News