By Editor , 14 September 2026
Truist Scales AI Call Summaries to 70% of Care Center Calls

Charlotte, N.C. – September 13, 2026 -- Truist Financial Corp. (NYSE: TFC) has completed full deployment of its AI Call Summaries tool across care centers, generating more than 4.5 million automated call summaries in the second quarter of 2026 alone and now covering over 70% of inbound client interactions.