Boston – September 29, 2026 -- Gryphon has released Gryphon ONE on the Genesys Cloud AppFoundry, a real-time compliance layer that lets enterprises recover 35%-45% of their contactable customer universe by preventing over-suppression in outbound dialing campaigns.

Las Vegas – September 07, 2026 -- Operata has extended its CX Observability platform to cover Agentic Virtual Agent (AVA), the AI voice agent within Genesys Cloud from Genesys, allowing interactions handled by the AI to be recorded on the same customer journey timeline as human agents and measured against identical performance standards.