New York – September 28, 2026 -- Owners of the iPhone 18 Pro and iPhone 18 Pro Max are reporting unexpected shutdowns and restarts during everyday use, including instances involving Face ID, according to Tenorshare Co. Ltd. Apple has confirmed a software update is in the works to address the issue, but affected users may face repeated crashes in the meantime.
Some devices have generated 'panic-full' reports within the iPhone's Analytics Data, which can help users confirm whether a system-level crash occurred at the time of a restart.