Tokyo – September 24, 2026 -- transcosmos inc. has committed employee mentors to a six-month youth support program run with nonprofit SANKAKUSHA, part of a Collaborative Growth Society initiative led by KEIZAI DOYUKAI, the Japan Association of Corporate Executives.

Tokyo – September 15, 2026 -- transcosmos inc. has opened CX Square Park23 Bali, its seventh operation site in Indonesia and first location on the island, to deliver multilingual customer experience (CX) services.

Tokyo – September 11, 2026 -- transcosmos inc. has officially launched trans-AI Chat, a generative AI-powered chatbot, in Indonesia, expanding its customer experience (CX) technology footprint in the country.

Chatbot uses large language models to replace scripted conversation flows

Unlike conventional chatbots built on predefined scripts, trans-AI Chat leverages large language models (LLMs) to interpret conversational context, recognize customer intent, and generate dynamic, human-like responses in real time.