Knowledge Management » Onboarding

Our easy-to-use solution allows users to access essential content immediately without prior memorization or learning – dramatically reducing training times from day one.

Using KMS Lighthouse, Colmobil unified their service centers to improve speed and accuracy for customer queries

service centers

reduction in average time spent on customer call

reduction in agent training time

increase in citizen's satisfaction

new service offerings made available via Lighthouse capabilities

KMS Lighthouse drastically cut error rates for GE Healthcare’s life saving machinery while reducing agent training times

bilion scans per year by GE Healthcare

Countries served by GE Healthcare

patients imaged every second worldwide by GE Healthcare

Fattal implemented KMS Lighthouse software to streamline data management and retrieval — allowing employees to provide high-quality, personalized service

hotels worldwide

countries

reduce call duration

With KMS Lighthouse knowledge management, AIG shortened call duration times while improving first call resolutions

branches Lighthouse is deployed across

ROI Lighthouse helps AIG exceed ROI forecast by

By integrating KMS Lighthouse software, DHL connected its global data and call centers — resulting in dramatically higher rates of customer satisfaction

countries operated in

employees

reduce agent training time by

TechStyle uses KMS Lighthouse to provide one source of truth to agents — helping them provide faster, more efficient assistance to customers

of employees using Lighthouse to access knowledge articles

Training on Lighthouse to onboard the entire company

Globe Telecom connects thousands of call center agents to shared knowledge across their organization with KMS Lighthouse software

improvement in customer satisfaction scores

less time spent in a call

Voicu Zavadschi, Mass Market Customer Care Project Manager, Orange

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