New York – October 05, 2026 -- Slang AI has launched Superhost, a voice AI platform the company calls the industry's first conversational, memory-aware hospitality agent built for full-service restaurants, moving beyond scripted bots to handle calls in 97 languages while recognizing returning guests and their preferences.
Superhost replaces scripted voice bots with a memory-driven conversational agent
Unlike prior voice AI limited to basic reservation handling, Superhost recalls prior conversations, visit history, allergies and birthdays, and can detect emotional tone in guest speech, responding differently to an exasperated 'ok' versus a delighted one. The system also handles mid-sentence interruptions and changes of mind, aiming to replicate the fluid back-and-forth of an experienced floor host.
Platform targets revenue leakage from missed calls and slow bookings
Slang AI says full-service operators are losing revenue every shift to missed last-minute reservations, unanswered private dining inquiries and delayed responses on large party bookings, as thin staff cannot match guest demand for instant communication across phone, text and web. Superhost is designed to close that gap around the clock.
Enterprise controls add SOC 2 Type II attestation and continuous call review
Superhost continuously monitors and reviews every call for quality rather than relying on manual staff checks, paired with SOC 2 Type II attestation for enterprise security. Guardrails built by restaurants keep the agent on policy while fielding open-ended questions, and operators can set explicit language to avoid or emphasize.
Customization spans branded personalities, custom topics and menu intelligence
Operators can tune accent, tone and personality to match their concept, from fine-dining concierge to neighborhood trattoria host, and create custom multilingual greetings across 97 languages. Additional features include custom reservation handling for holiday bookings and large parties, custom topics for themed events, an intelligent menu module built from uploaded menus, and expanded OpenTable Experiences booking support.
Hospitality operators report service-scaling gains in early deployments
Janet Zuccarini, Founder and CEO of Gusto54 Restaurant Group, said Superhost helps the company scale exceptional service across locations by truly hearing and answering guests. Jason Berry, Co-Founder of KNEAD Hospitality + Design, said the tool can answer questions, book reservations and deliver the same panache as the company's best host. Dan Simons, Co-Founder of Founding Farmers, said Superhost extends the company's community-focused hospitality ethos to phone interactions.
Slang AI CEO Alex Sambvani said operators are being asked to deliver world-class hospitality with thinner teams, more channels and rising guest expectations, positioning Superhost as a team member rather than a tool. The company serves thousands of restaurant locations globally and integrates with OpenTable, SevenRooms, Tripleseat and Yelp. Superhost is rolling out to full-service restaurant partners now, with additional capabilities scheduled over the coming months.